Returns & Refunds

RETURNS 

IF YOU'D LIKE TO RETURN SMARTGENE 2.0 YOU CAN DO SO AS LONG AS IT'S WITHIN 30 DAYS OF YOUR PACKAGE BEING MARKED DELIVERED. YOU CAN START A RETURN REQUEST BY EMAILING US AT info@smartgenez.com

IN ORDER TO RETURN AN ITEM THE PRODUCT MUST BE STILL IN THE ORIGINAL WRAPPING, UNOPENED AND UNDAMAGED. WE WILL NOT ACCEPT ITEMS THAT HAVE CUSTOMER INFLICTED DAMAGE. 

ALL RETURNS MUST BE MAILED BACK TO US AT THE CUSTOMER'S EXPENSE. ONCE WE RECEIVE THE ITEM AND PROPERLY INSPECT IT, WE'LL  IMMEDIATELY SEND YOU A NEW "SMARTGENE 2.0" FOR FREE. AS LONG AS THE ITEM IS NOT DAMAGED OR SCRATCHED.

REFUNDS (IF APPLICABLE) 

ONCE WE'VE CONCLUDED A REFUND WE WILL REFUND YOUR ENTIRE ORDER PRICE. YOU'LL RECEIVE A CONFIRMATION EMAIL ONCE IT IS COMPLETE. 

FOR STANDARD CREDIT CARD PURCHASES, YOU'LL RECEIVE A REFUND WITHIN 3-10 BUSINESS DAYS AND FOR PAYPAL TRANSACTIONS IT SHOULD BE ALMOST INSTANT. 

IF YOU HAVE ANY FURTHER QUESTIONS ON THE REFUND POLICY OR RETURN POLICY, PLEASE FEEL FREE TO CONTACT US AT info@smartgenez.com