CONTACT US

BEFORE SENDING AN EMAIL CHECK OUR FREQUENTLY ASKED QUESTIONS BELOW

Before sending an email to our department make sure you check all the questions below. These are our frequently asked questions and you may find an answer or a solution here faster.

If none of the answers below don't help you simply use our Contact Form at the bottom of this page, or send a direct email at info@smartgenez.com, including your Full NameOrder Number (if any), and your question/s or information about your case.

DO YOU OFFER INTERNATIONAL SHIPPING?

We operate globally and ship worldwide to all major destinations right from our warehouses or private suppliers we are working with.

HOW LONG WILL IT TAKE TO GET MY ORDER?

Our current handling time is 3-5 working days, depending on the period.

The average arrival time is 12-25 working days. Be aware that any order can, however, take up to 30 working days or more (extremely rare cases), but is mainly depending on your location, the product, and the period of the year.

Please allow an extra 10 days during the busy period.